Returns Policy
Customers can
return goods if they are unsuitable within 7 days of purchase if the
garment is the wrong size, colour or the style is not as ordered. It is
the customers responsibility to return the goods back to PVC-U-LIKE in
the same condition as supplied.
We cannot be held
liable for any lost or damaged goods in transit and no refund will be
paid until the goods have been received, we therefore strongly
recommend that a recorded (signed for) delivery service is used to
return any goods. The clothing must be neatly folded back into the
packaging, be clean, unworn, free from any damage including reaction marks to latex and PU and not subject to
household smells such as cigarette smoke, cooking smells or animal
smells. (Please note that PVC is porous and will easily absorb smoke or
household smells). Items that are unsuitable for resale will not be
refunded. Unfortunately due to health and safety rules we are unable to
accept any returned underwear.
If the garment is
simply the wrong size, when we receive the returned garment a new
garment will be sent out with postage paid for by the customer. The
garments have a warranty of 28 days, manufacturing faults must be notified
within 28 days and can then be returned to us where they will be
quality control checked and the defect either rectified or a
replacement item will be sent free of charge. After 28 days, garments
can be returned for repair for a small charge and postage which is
payable by the customer.
Returns
Procedure
- Use the Contact form,
select RMA as the subject and state the reason for the return.
- Carefully package the item(s) that you are
returning to protect them from damage.
- Write your RMA reference clearly on the package.
- Send the returns package to this address using a
recorded delivery:
PVC-U-LIKE RMA
3 Highpoint, Riding Road
Brackley, Northants
NN13 7BH
Goods which are
returned to us without an RMA number cannot be processed for exchange,
repair or refund. Therefore please do not return any goods to us
without first obtaining a RMA.
You must include include a Returns Form with any item you are returning to us. Download and print our Returns Form PDF